RESHAPING INSTRUCTIONS: This product often arrives slightly out of shape due to the way units are packaged to ship economically from Africa. TO RESHAPE, simply SPRITZ WATER on the basket and the unit will reform easily.
Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering
Is free shipping available?
We do not currently offer free shipping. However, this may be added at some point. We apologize.
How can I get a tracking number for my order?
If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.
How do I process a return or exchange?
For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.
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